Refund Policy

At NeoService, we value our customers and strive to provide satisfactory services. We understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions governing refund requests for our web services.

Eligibility for Refunds

1.1 Service Delivery: If you receive the service in a timely manner and it is completed in accordance with the agreed-upon specifications, we cannot provide a refund. We consider the service delivered when it has been provided or made available to you.

1.2 Incomplete Service: If, for any reason, we fail to deliver the full service as agreed upon, you may be eligible for a full refund of the amount paid.

Refund Process

2.1 Refund Request: If you believe you are eligible for a refund based on the criteria mentioned above, please contact our customer support team within 3 days of service delivery or discovery of an incomplete service.

2.2 Partial Refund: In the event that you request a refund while the service is in progress, we reserve the right to retain 50% of the amount paid as compensation for the work already completed.

2.3 Refund Method: Refunds, if approved, will be processed using the original method of payment. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

Exclusions

3.1 Change in Requirements: We cannot provide a refund if you request a refund due to a change in your project requirements or objectives after the service has been initiated or completed as per the initial agreement.

3.2 Third-Party Costs: Any costs incurred by us for third-party services or products used in the provision of our services are non-refundable.

If you have any questions or need assistance with our refund policy, please contact our customer support team at NeoService.Business@gmail.com. We are here to help and address any concerns you may have.

Please note that this refund policy is subject to change at our discretion. It is your responsibility to review the policy periodically for any updates or modifications.

By using our web services, you acknowledge and agree to comply with the terms and conditions outlined in this refund policy.